Privacy Policy

Information we collect

When you contact us through our enquiry form, we collect your name, phone number, email address (if given) and any message or job details you send us.

How we use your information

We use your information solely to respond to your enquiry and to arrange and carry out any plumbing or heating work you book with us. We do not sell your data or share it with third parties for marketing.

How we store your information

Your enquiry is handled using secure, industry-standard services and is retained for 24 months from our last contact with you about it.

Analytics, and only if you agree

If you accept optional cookies we use Google Analytics 4 to understand how people find and use the site, which pages are visited, and whether people tap the phone number or email address. Until you accept, none of that runs: Google Analytics is not loaded, no analytics cookies are set, and no identifier is created on your device. If you decline, it stays off. Sending an enquiry is handled the same way either way. Full detail is in the cookie and tracking information.

Separately, we keep a plain tally of how many times each page is viewed and how many people accept or decline optional cookies. It uses no cookie, stores nothing on your device, and creates no identifier: your visit becomes part of a number and no record of it is kept. It is never shared with Google or anyone else.

Your rights

You have the right to ask what personal data we hold about you, to have it corrected or deleted, and to withdraw your consent for us to contact you at any time. To make any such request, please get in touch on 07581 461402.

Contact

If you have any questions about this policy or how your information is handled, please contact The Plumb Doctor on 07581 461402 or by email at hello@the-plumbdoctor.co.uk.